Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research. It markets products to private and public research institutions, pharmaceutical and biotechnology companies, and large medical centers. Over the years, Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award, and the Milestone Award. To learn more: https://www.sonybiotechnology.com/us/.
Position Summary:
Sony Biotechnology (www.sonybiotechnology.com) is seeking a Field Service Engineer to work with our flow cytometry team. Responsible for performing installations, preventive maintenance as well as warranty and post-warranty repair services to customer equipment within the assigned service territory. This position reports to the Field Service Manager.
Primary Region: MA, RI, CT, NH, VT, ME, Eastern Canada
Responsibilities:
Schedule and perform territory service worksuch as installation and preventative maintenance on assignedinstrumentation.
Perform emergency repair visits in his/her territory. Is available to travel in order to help other field service representatives whenrequired
Communicate any product quality issues to the appropriateassociates
Interface and work closely with territory sales personnel and Field Applications Specialist personnel
Responsible for account management, ensuring a high degree of customersatisfaction
Obtain and communicates leads, identifying post instrument sales, upgrades, andaccessories
Maintain targeted and orderly inventory balance of service parts sufficient to support service requirements within assignedterritory
Keep abreast of the basic requirements for compliance in own areaof work, and comply with suchrequirements
Qualifications:
A minimumof 2 years’ experience in field service on medical diagnostic products or operatingflowcytometers
An associate or bachelor’s degree in a technical discipline or military technicaltraining
Strong analytical, problem-solvingskills
Strong customerfocus
Excellent communicator and great ability to buildrelationships
Highly organized with excellent follow upskills
Self-motivatedteam-player
Basic understanding of flow cytometry or related scientific disciplines isdesired
50% overnight travel isrequired.
The candidate will be expected to work fromhome
All candidates must be authorized to work in theUSA
Sony is an Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information,medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Disability Accommodation for Applicants to Sony Corporation of America
Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at careers@sonyusa.com or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.
