PUCL Job#1242 - Sony Biotechnology - Field Service Engineer (posted Aug 16, 2019)

Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research. It markets products to private and public research institutions, pharmaceutical and biotechnology companies, and large medical centers. Over the years, Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award, and the Milestone Award. To learn more:



Position Summary:

Sony Biotechnology ( is seeking a Field Service Engineer to work with our flow cytometry team. Responsible for performing installations, preventive maintenance as well  as warranty and post-warranty repair services to customer equipment within the assigned service territory. This position reports to the Field Service Manager.

Primary Region: MA, RI, CT, NH,  VT, ME, Eastern  Canada




Schedule and perform territory service worksuch as installation and preventative maintenance on assignedinstrumentation.


Perform emergency repair visits in his/her territory. Is available to travel in order to help other field service representatives whenrequired


Communicate any product quality issues to the appropriateassociates

Interface and work closely with territory sales personnel and Field Applications Specialist personnel

Responsible for account management, ensuring a high degree of customersatisfaction

Obtain and communicates leads, identifying post instrument sales, upgrades, andaccessories

Maintain targeted and orderly inventory balance of service parts sufficient to support service requirements within assignedterritory

Keep abreast of the basic requirements for compliance in own areaof work, and comply with  suchrequirements




A minimumof 2 years’ experience in field service on medical diagnostic products or operatingflowcytometers


An associate or bachelor’s degree in a technical discipline or military technicaltraining


Strong analytical, problem-solvingskills

Strong customerfocus

Excellent communicator and great ability to buildrelationships

Highly organized with excellent follow upskills


Basic understanding of flow cytometry or related scientific disciplines isdesired

50% overnight travel isrequired.

The candidate will be expected to work fromhome

All candidates must be authorized to work in theUSA



Sony is an Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin,    citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information,medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.



Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation  of America provides  reasonable  accommodation for  qualified  individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.


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