Technical Support Consultant III
Bio-Rad Laboratories
Job number: L15-R-073
Location: Hercules, CA (San Francisco Bay Area)
Bio-Rad Laboratories is seeking a talented individual with cell biology and cell sorting experience who will apply their knowledge and expertise to support life science customers using the S3 Cell Sorter instrument. This exclusive position also offers opportunities to interface with scientists from cross-functional areas, such as R&D and Field Application Scientists, Field Service Engineers, and Global Marketing. Furthermore, this dynamic function offers domestic travel opportunities.
The successful Technical Support Consultant will support Bio-Rad’s Life Science S3 cell sorting customers. They will serve as the in-house technical support expert and resource to Technical Support colleagues, Sales, Field Application Scientists, and Field Service Engineers.
Approximately 25 - 40% of the Consultant’s time will be offering technical assistance by phone. The remaining time will be allocated among working alongside R&D and field travel with Field Application Scientists, Sales Reps, and Field Service Engineers.
To support technical support colleagues, the successful candidate shall assemble internal training documents (Word, PowerPoint, etc) and periodically deliver technical trainings.
To support Field Application Scientists and Sales Reps, the successful candidate shall partner with R&D and present technical webinars and scientific presentations at conferences.
Overall, the successful candidate shall possess a strong desire to help others, be detail-oriented, and an excellent problem solver.
Qualifications
Education: BS or MS in Biology or other related life science area; Ph.D. preferred
Experience: Three to five years of cell sorting research experience with a solid understanding of flow and cell sorting techniques
Skills:
Ø Hands-on cell sorting experience is a must
Ø Willing to travel
Ø Strong written and verbal communication skills
Ø Effective collaborator
Ø Dynamic presenter
Ø Professional demeanor
Ø Eager to assist customers, sales reps, colleagues, field application scientists, and field service engineers
If you are interested in this opportunity, please apply on-line at www.bio-rad.com/careers, or contact deyrick_dean@bio-rad.com.
About Bio-Rad Laboratories
Bio-Rad Laboratories has played a leading role in the advancement of scientific discovery for over 60 years. Founded in 1952, Bio-Rad has a global team of more than 6,800 employees and serves more than 85,000 research and industry customers worldwide through its global network of operations. Throughout its existence, Bio-Rad has built strong customer relationships that advance scientific research and development efforts and supports the introduction of new technology used in the growing fields of genomics, proteomics, drug discovery, food safety, medical diagnostics and more.
