Field Application Scientist position covering mostly the Eastern USA. Applicant should be living in Chicago and Atlanta region. Approximately 60% travel and may include occasional travel to Western part of USA. This Position reports to the Manager of Field Application Scientists.
Position Summary:
Field Applications Scientists/Specialists (FAS) assist customers with the use of the Affymetrix Systems and related technologies through both remote and on-site customer interactions.
Primary Duties and Responsibilities:
- Directly assist the field sales force to ensure financial targets are achieved
- Set up and deliver customer product demonstrations, in close interaction with local sales representatives
- Assess customer needs and supply specific solutions
- Monitor applications and troubleshooting trends and report these back to the Marketing & R&D team
- PRovide marketing and R&D with trends in marketplace
- Present seminars, product workshps and on-site trainings at academic and industrial accounts on eBioscience and Panomics product portfolio
- Assist int he launch of new products and technologies(including identification of Beta testers, protocol design, needed data, etc.)
- Provide in-house technical training as required
- Troubleshoot problems incurred by users, either remotely or by direct visit. Technical Support besars the responsibility for standard troubleshooting of product
- Maintain records of customer communications and technical support functions through available CRM tools
- Participates in trainings and trade shows
- Comply to the companies regulatory and quality processes
- Participates in process and operation improvement opportunities
- Responds to internal and external inquiries
- Complies with company quality management systems, policies and procedures
- Provides mentorship if applicable
- Additional duties/responsibilities according to business needs
Qualifications:
- MS in Biological Sciences required/PhD is a plus. Immunology background is a plus.
- High energy- enjoys traveling and interacting with scientists.
- Minimum 4 years of hands on flow cytometry experience in immunophenotyping and/or sorting. Preference would be 6 colors or more.
- Fluent in FlowJo/Diva/FCS Express analysis software.
- Strong immunoassay bench experience, preferably in ELISA and multiplexing.
- Strong Molecular biology techniques in research or clinical lab is necessary.
- Strong written and oral communication skills, demonstrated English fluency.
- Experience in Sales or as a Field Application Specialist is a plus.
- Strong organizational and personal skills a must.
Requirements: | Required | Preferred |
Education: | Masters | PhD |
Yrs of related experience: | 4-7 years | 4-7 years |
Competencies: (skills, knowledge, abilities) | Extensive experience with molecular biology techniques in research or clinical lab is required in addition to extensive experience with the Affymetrix technology, applications and analysis software. Strong written and oral communication. | Extensive experience with molecular biology techniques in research or clinical lab is required in addition to extensive experience with the Affymetrix technology, applications and analysis software. written and oral communication. Experienced presenter. Teaching experience. |
Licenses/Certificates: | NA | NA |
Travel Requirements: | 60%-80% | 60%-80% |
Working Conditions: | Field work-home office | Field work-home office |
Level of Autonomy and Complexity:
- Understands customer needs at a broad and technical level; understands impact on other customers, projects and future sales at the account; requires and enjoys more complex interactions at various levels in the customer’s organization. Highly experienced in practice and theory in majority of supported assays and advanced troubleshooting of complex problems
- Demonstrates good judgment in applying appropriate actions; resolves issues of diverse scope requiring analysis and evaluation of factors
- Contributes to establishment of organization's objectives; error in judgment or failure to achieve objectives will have crucial impact and will require extensive resources to correct errors and achieve goals
- Receives little instruction and creates own methods for resolution of everyday tasks; receives general directions for new projects; work is assessed for achievement of goals. Able to manage complex customer issues independently.
ABOUT AFFYMETRIX
Affymetrix (AFFX) is a pioneer in creating breakthrough tools that are driving the genomic revolution. Affymetrix technology is used by the world's top pharmaceutical, diagnostic, and biotechnology companies, as well as leading academic, government, and nonprofit research institutes. The vision, innovation, and devotion of Affymetrix employees help us empower scientists around the world to alleviate human suffering. It is not just the sheer power of our technology that inspires us; it is the potential for it to help people.
Our employees create a highly energized, team-oriented work environment. We are an employer committed to supporting the aspirations and achievements of our employees and offer our employees a comprehensive, competitive program of benefits and a corporate culture based on core values of daring, passionate and platinum.
***Affymetrix is an affirmative action/equal opportunity employer. We do not discriminate based on race, gender, veteran status, disability or other protected status. Our commitment to a diverse workforce is demonstrated through all aspects of our hiring and employment practices. ***
Affymetrix is an EEO/AA Employer of Minorities/Females/Veterans/Disability
