I would like to hear a statement from BD on this issue..
F Preffer
At 08:45 AM 09/03/1999 -0400, Elaine Kunze wrote:
>
>Could anyone with Beckman-Coulter experience answer as well? (slower
>response if no service contract).
>
>
>At 02:52 PM 9/1/99 -0400, you wrote:
>>
>>Fellow flowers and BD instrument users,
>>
>>In the never ending quest to decrease instrument costs we are exploring the
>>possibility of dropping the relatively expensive BD service contracts
>>(BDSC) on our FACScan and TSO Vantage for something called the "University
>>Hospital Consortium Capital Asset Management Program" (CAMP).
>>
>>The CAMP program appears to be a "self-insured" style of effort where,
>>instead of paying BD, we would pay the CAMP general fund a lesser amount
>>(40 - 80% less than BD!) each year. Should a machine require repair service
>>or routine preventative maintenance we could simply call BD and request
>>service or maintenance as usual and the cost of these repairs or
>>maintenance is covered by CAMP. According to the information, there is no
>>prior "approval" process required by CAMP.
>>
>>On the face of it, CAMP appears to offer a tremendous savings over the BDSC
>>and seems to be a no brainer. Under CAMP, we would continue to receive the
>>excellent (in our experience) BD service at reduced cost, without the delay
>>of an up front, third party approval process.
>>
>>Yet, there may be a darker side to this equation. Without the official BDSC
>>we fear we may fall prey to vastly increased response times from our BD
>>Field Service Engineers (FSE). It has been reported that so called
>>"billable accounts" ie; those folks not on a BDSC, are placed "on the
>>bottom of the priority visit list" by a FSE - and that this may in fact be
>>a BD company policy.
>>
>>So, my question is have any of you out there in BD flow land without a BDSC
>>experienced slowed service call response times? If so could you please
>>relate your experiences and opinions.
>>
>>Thanks in advance,
>>
>><+>:<+>:<+>:<+>:<+>:<+>:<+>:<+>:<+>:<+>:<+>:<+>
>>Barry Grimes
>>FACS Laboratory Manager
>>Hematopoiesis Center
>>Univ. of Kentucky Medical Center
>>Blood and Marrow Transplant
>>Rm.cc418 Markey Cancer Center
>>800 Rose St, Lexington,KY 40536-0093
>>lab) 606-323-8193
>>fax) 606-257-7715
>>e-mail) bagrim1@pop.uky.edu
>><+>:<+>:<+>:<+>:<+>:<+>:<+>:<+>:<+>:<+>:<+>:<+>
>>
>>
>>
>>
>****************************************************************************
> Elaine Kunze
> Flow Cytometry.....Image Analysis...
> The Biotechnology Institute for Research and Education
> Life Sciences Consortium
> 8B Althouse Laboratory (814-863-2762)
> Penn State University
>
>
>
`````````````````````````````````````````````````
Frederic I. Preffer
preffer@helix.mgh.harvard.edu
Department of Pathology- Room 7140
149 13th Street
Massachusetts General Hospital-East
Charlestown, MA 02129
v(617) 726-7481 fax (617) 724-3164
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