I would have to agree with the people that say they have been generally satisfied with BDIS service. Over the years I have had them repair various instruments including a FACS Analyzer, FACS II, FACS 440, FACStar, FACStar Plus, FACS Vantage, FACScan and install a FACSCalibur. Although the speed of their response to my questions and dispatch of a service engineer has varied, we have always resolved all the outstanding issues. One must remember that if you have a service contract with BDIS this contract spells out response times and other items and what you can expect from the company. I also agree with the person that suggested that if you are truly not satisfied with your service, contact your sales person or the manager of your area. I've never had a problem with bumping a problem up the corporate ladder to get results. William Ross Director FACS Core Facility MR-4, Box G005 University of Virginia School of Medicine Charlottesville, VA 22908 office (804) 982-1586 wgr8w@virginia.edu
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