Hi Everyone,
We have recently started working with Evergreen to help them provide
service in the field to their customers. If I can be of help to anyone,
please contact myself or Evergreen.
Regards,
Ray
Raymond Lannigan
Cytek Development
19331 Briar Patch Dr.
Gordonsville, VA 22942
540-832-2793
540-832-2794 (fax)
434-531-3607 (cell)
----- Original Message -----
From: "J.Paul Robinson" <jpr@flowcyt.cyto.purdue.edu>
To: cyto-inbox
Sent: Tuesday, August 06, 2002 3:02 PM
Subject: Interesting laser issue with Coherent Laser
>
> Colleagues
> Two years ago I had a Innova 300 5 watt Coherent laser retubed by
> Evergreen at half the cost of Coherent and this year I had a problem with
the
> water flow meter in the powersupply. I replaced this from a non-Coherent
> source myself (1/5 th cost but the identical part) but it seems that I
need to
> now get Coherent to re-program the eprom to recalibrate the powersupply.
> Coherent won't give me an eprom to put in myself - they insist it is a
service
> call even tho it is a very easy task and replacing the flow meter on this
> powersupply is actually quite difficult!!
>
> I eventually placed the service call and the Coherent serviceman told us
last
> week that that they will not service a laser that has been serviced or
repaired
> by any one other than Coherent - they indicated that they knew it was
> retubed by Evergreen so they would not support the laser. I am quite
> suprised about this and frankly a bit miffed having a large number of
Coherent
> lasers.
>
> I am now wondering why I would place my laser order for a 2P laser with a
> company that maintains such a policy.
>
> Has anyone else experienced this and if so, how did you resolve the
> problem?
>
> Paul Robinson
> Purdue University
> J.Paul Robinson, PhD PH:(765)4940757
> Professor of Immunopharmacology
> Professor of Biomedical Engineering
> Purdue University FAX:(765)4940517
> EMAIL:jpr@flowcyt.cyto.purdue.edu
> WEB: http://www.cyto.purdue.edu
>
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