I guess I'll jump in hear to give my two cents on the CAMP program since I recently investigated this option for my institution. The concern about delayed or low priority response times with BD should be a nonissue. I asked the CAMP representative the very question you were asking. He told me that if ever the manufacturer did not respond to your call in a manner acceptable to you, all you need to do is call your CAMP rep and they will contact the service provider and see to it that you get service immediately. He explained that they provide these manufacturers with a great deal of billable work which is very profitable to these large companies and they cetainly wouldn't jeopordize this revenue because of poor response times. He also provided me with references and data showing the response times on calls from these manufacturers and they certainly were no different than the response times we got from BD as a contract customer. ( A little hint if you are still nervous about giving up your expensive BD service contract but don't want to pay the exorbitant price, tell BD that you are considering going with the CAMP program because the price is so much cheaper unless they are willing to match the CAMP price, it worked for me!! Alternatively check out third party service companies, such as Tritech, Inc in Annapolis, MD, who employ ex BD service engineers and are considerably cheaper than BD.) I wrote a review article on Capital equipment maintenance options for the Association of Medical Laboratory Immunologists Newsletter (March 1999) which can be found at their website www.amli.org, if you wish further info on the topic. Joanne
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