While I can't say that my experience with Cellquest has been without faults, I can say that when I have called BD in San Jose, they have been more than helpful in helping me to solve problems. My experience goes back now at least 7 years and includes LysisII and the old network software that went with it, as well as early Cellquest through Cellquest version 3.1f Many of these problems were not Lysis II or Cellquest problems at all, but were really Hewlett Packard or MacIntosh problems relating to operating systems, incorrect allocation of memory, and lots of other things. Quite frankly they've never failed to be helpful. I can remember some very long sessions on the phone trying to get FACSNET to work, and recovering files from my old Consort 32 when a casual user stored a file with no name in one of more of the directories on the harddrive. (Hint, this is messy, cause you can't see the names of any files in that directory in Lysis II, you have to go to the operating system level (Request) and move the files, and that screwed up directory can't be used unless you reformat the hard drive). BD talked me through all of that when I was a realy neophyte user. Many casual and some not so casual users of MAC's fail to do the routine computer maintenance that the MAC users manual calls for. Things like rebuilding the desktop for instance, or using a software package like Norton Disc Doctor to optimize (defrag) the hard drive and fix faulty icons and extensions, etc can in the long run save a great deal of time. I would hope my collegues give BD a call about their software problems before they jump on the internet. I know that if I really think I've got one I can't solve, I call them first. Dennis Broud "The opinions stated above are the authors own, and should not be construed as U.S. Government endorsement of a specific vendor, nor used in any publication to indicate endorsement by the U. S. government or any of its agencies.
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