I was wondering if anyone could share their experiences with multi instrument service contract discounts by the manufacturers. Are your discounts prorated on the number of instruments under contract or do you get a flat rate multi instrument discount. How are "multi instruments" defined in your contracts? I ask these questions because of a recent problem we had with our BD service contracts. I was always under the impression that if you had more than one instrument on contract you got a 10% discount. BD is telling me that two "systems" get a 5% discount and more than two "systems" get a 10% discount. They are defining a system in a very different way from an instrument. In my case they are grouping a FACscan, FACSloader, and a FACSprep as one system even though I am being charged separate contract prices for the scan/loader and the prep. This doesn't seem to be fair but maybe that's just the way it is, however, I would appreciate hearing what other people's experiences are, regardless of manufacturer. Thanks for your help! Joanne
This archive was generated by hypermail 2b29 : Wed Apr 03 2002 - 11:53:31 EST