Becton Dickinson Biosciences develops and markets, on a worldwide basis,
sophisticated flow cytometry instruments and reagent systems used for cell
analysis. We are seeking the following professional to join our team:
JOB TITLE: CUSTOMER SUPPORT REPRESENTATIVE II
LOCATION: SAN JOSE, CA
JOB DESCRIPTION:
Responsible for providing centralized telephone technical support to
customers, field personnel, and others on BDIS instruments and software.
Analyze and troubleshoot complex flow cytometry system problems over the
phone. Develop expert solutions to effectively resovle problems. Record
requests for service and action taken to resolve problems in both
computerized and manual documentation systems to provide historical service
records, identify trends, make recommendations, and forward product
complaints. Develop and maintain expertise in instrumentation and
software. Obtain detailed documentation and training on all assigned
products including design, manufacture, service operation, and
applications. Develop basic electronics, mechanics, fluidics, optics, and
troubleshooting skils.
Qualifications:
This nonexempt technician position typically requires an ASEE degree and
one year of experience, or two years of experience with an AA in a
biomedical discipline, or equivalent combination of related education and
experience. Effective comunication, analytical, troubleshooting and
problem solving skils required. Working knowledge of medical diagnostic
instrumentation also required.
BD offers an excellent compensation and benefits package including tuition
reimbursement, retirement and 401(k).
Send your resume to:
Becton Dickinson Biosciences
2350 Qume Dr.
San Jose CA 95131-1807
Fax: (408) 435-0889
email: melissa_ramos@bdis.com
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