Hi All. I have a situation: Our institute has a FACSTar Plus which we recently upgraded from HP to Mac. We purchased the Power PC, instead of the Quadra, which is what was standard. The problem: BD, in their infinite wisdom, sold us the Power PC before they even *invented* the board that allows the computer and cytometer to talk. No problem, we were told it would be soon coming, and we patiently waited...5 months. Again, really not a problem, as we weren't using it much in that time. The plot thickens: When we finally did recieve the board, and attemped to sort, we discovcered that we lost the ability to sort on 2 parameters: FL3 and FL4. When we called them on this, we were told that with the upgrade, we would not be able to sort on these two parameters, that they didn't really have an excuse why, that they just "did what they could with the people they had." To BD's defense, they did send us a replacement board, and we do have the parameters back on line, but to use them there are switches that need to be flipped, fl3 is called fl4, which is called fl5. Confused? We are too. And a little upset... this is supposed to be an upgrade. Ok, enough of slamming BD. My question...Has anyone else had this kind of problem? Shouold we have just gone with the Quadra (even though it is slower than cold molasses in winter)? If anyone has any comments, especially if you have had any problems like these, please respond directly to me. I would hate to think I was propogating negative advertisement for BD. Thanks. Bill. slickwilli@hotmail.com _______________________________________________________ Get Private Web-Based Email Free http://www.hotmail.com
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