Is Meridian Instruments Dead?
PETER BERCZ (BERCZ.PETER@EPAMAIL.EPA.GOV)
Thu, 11 Sep 1997 10:04:40 -0400
MERIDIAN ULTIMA CONFOCAL OWNERS: ATTENTION:L As owner of a
Meridian Instruments (Okemos Mi) Ultima Confocal scope, I came up
against some trivial problems with the mirror scanning field sensor. So I
tried to contact Meridian's technical service for advice. There is only a
voice maill answering service, no living person responds. One gets the
instruction " for emergency service call an 888 number", which if one
calls, does not respond at all. Are these people out of business? Who
among other Meridian Instruments owners and users know anything
about these people? I heard rumors months ago they were in financial
trouble. Now the question is, if the manufacturer is defunct, what are
we to do with our 350K plus expensive machines when we need
service?
If Meridian is dead, should not we ULTIMA owners form some kind of a
mutual assitance pool in trying to exchange info and experiences and
somehow assist eachother in propping up our machines? Please
owners, respond to this urgent call, WHAT INFO DO YOU HAVE, are my
worries groundless or based on reality?