RE: Service contracts
kukuruga%kasle1.dnet.wayne.edu@rocdec.roc.wayne.edu
Wed, 24 Apr 1996 15:10:47 -0400
A related note: Contract price is not the only issue to consider. My
experience with BD as a contract holder was that, not only did I receive
prompt and effective service, I also received "perks;" e.g. software
upgrades, notification of revisions to hardware/software, 'courtesy' calls,
plus attention above and beyond the call of duty (or contract). I don't
know if Jim McNeely and Hank Drake (BD guys) are exceptions, but I do
know that when you buy a contract from BD, you get much more.
I know this sounds like a sales pitch, but it's not (I don't even have a
BD machine anymore). I think it's important to consider this when deciding
to go 'third party.'
MAK.
CD ROM Vol 2 was produced by staff at the Purdue University Cytometry Laboratories
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If you have any comments please direct them to Dr. J. Paul Robinson, Professor & Director, PUCL,
Purdue University, West Lafayette, IN 47907. Phone:(317) 494-0757; FAX (317) 494-0517; Web http://www.cyto.purdue.edu
EMAIL robinson@flowcyt.cyto.purdue.edu
