Service contracts
Carol Oxford (cloxford@ucdavis.edu)
Tue, 23 Apr 1996 13:13:52 -0800
I am currently operating a FACScan at UC Davis, which was purchased
in 1990 and has been covered under a BD service contract since it was
purchased. We have recently been offered a contract by a company called
CIC which will replace our agreement with BD on a parts and labor basis,
all for a considerable savings. I have been very satisfied with our
current arrangement. BD's response time has been very fast, and our
machine is never down for long. Since money is tight, our administrative
people are leaning toward CIC. CIC has assured us that the service we have
had will remain the same. I know many of the machines have no contract at
all, but please don't e-mail about that option- it's not an option for us.
Have any of you switched to a third party service provider? Has the level
of service changed? Thanks in advance for any advice!
Carol
-----------------------------------------------------------------------------
Carol Oxford _| _| _|_|_|_| _|_|_|
Medical Pathology Flow Cytometry Lab _| _| _| _| _|
University of California _| _| _| _| _|
Davis, California 95616 _| _| _| _| _|
(916) 752-7205 _| _| _| _| _|
(916) 752-4548 fax _|_|_|_| _|_|_|_| _|_|_|
cloxford@ucdavis.edu
University of California, Davis
----------------------------------------------------------------------------
--
CD ROM Vol 2 was produced by staff at the Purdue University Cytometry Laboratories
and distributed free of charge as an educational service to the cytometry community.
If you have any comments please direct them to Dr. J. Paul Robinson, Professor & Director, PUCL,
Purdue University, West Lafayette, IN 47907. Phone:(317) 494-0757; FAX (317) 494-0517; Web http://www.cyto.purdue.edu
EMAIL robinson@flowcyt.cyto.purdue.edu
