DiVa crash

Thanks to everyone who wrote me with suggestions about the crashed DiVa software on my
Canto cytometer.

To remind you,	the DiVa software itself would not get past the initial purple "flash"
screen.  Other than that,  the computer worked fine and all the other software worked
fine.

We reloaded the DiVa software from two different CDs -- and made sure that we also
re-installed the SQL software and the Java software.  None of that helped -- no matter
how we de-installed and re-installed things and in what order.

We could not trace the problem to any automatic patch installations from Microsoft
although we still suspect that this could have been a problem.

In the end,  we totally re-installed the XP Professional  operating system.  And then
spent a fair amount of time on the phone with some very helpful people from BD -- because
there were bits and pieces of the operating system and of the DiVa software that needed
to be shunted around.  Not too complicated,  but we had no way of knowing what they were.
 The final hurdle was getting the old database from DiVa back into use -- seems that the
IT person at Dartmouth had put a password onto the Admin level of the computer and hadn't
told us what it was.....

Anyway,  we are back running now.  I have no idea why our system crashed -- and I feel
rather insecure about my ability to prevent it from happening again. What I do know is
that I will not try to avoid re-installing the system software next time this happens.

Thanks for all your help and advice.

Alice

Alice L. Givan
Englert Cell Analysis Laboratory
of the Norris Cotton Cancer Center
Dartmouth Medical School
Lebanon, NH 03756 USA
tel 603-650-7661
fax 603-650-6130
givan@dartmouth.edu
www.dartmouth.edu/~celllab