RE: Replacement BC Epics XL-MCL parts - NOT FROM BC

Hi Jenny -
 
Like Bill, we have used CytoServe which in the Midwest is covered by Steve Landberg. Steve was our former Coulter service rep and he does an excellent job. I'm confident he could help with parts as well.
 
Tom
 
 
Tom Sawyer
Flow Cytometry Specialist
UTMC Flow Cytometry Laboratory
Rm 32 Health Education
419.383.4212
tom.sawyer@utoledo.edu

________________________________

From: Telford, William (NIH/NCI) [E] [mailto:telfordw@mail.nih.gov]
Sent: Wed 12/5/2007 4:25 PM
To: cyto-inbox
Subject: RE: Replacement BC Epics XL-MCL parts - NOT FROM BC



Hi Jenny...

For Beckman-Coulter XL service, we have used CytoServe, operated by
Ozzie Del Valle (formerly of Coulter and Alternative Biomedical
Services).  His company does preventative maintenance and instrument
service on XLs and XL-MCLs, and can probably help you with parts too.
He does good work.

His phone is 786-256-3141.

Bill Telford
NCI-NIH

-----Original Message-----
From: Jenny Crawford [mailto:jenny@crystalplex.com]
Sent: Wednesday, December 05, 2007 12:10 PM
To: cyto-inbox
Subject: Replacement BC Epics XL-MCL parts - NOT FROM BC

Hi all!

I have a question for all you experienced flow cytometrists out there.
In a recent move,
a couple of fittings on our Beckman-
Coulter Epics XL-MCL were broken.  We need to order some replacement
parts, but have
recently been unhappy with BC's
customer service department and wish to take our business elsewhere if
possible.

Does anyone have any suggestions as to where we might find an outside
supplier for
Beckman-Coulter Flow replacement
parts?	Thanks a ton!  All suggestions are greatly appreciated.

Regards,
Jenny

Jenny Crawford
Development Engineer
2403 Sydney St., Suite 280
Pittsburgh, PA 15203
412.246.2044
fax 412.246.2046