From: Janet Ottinger (jotti@duke.edu)
Date: Wed Apr 08 1998 - 15:43:51 EST
Our laboratory has been a loyal customer with Coulter for many years, >10, and we have experienced problems similar to what you have described. For legal purposes, I cannot post these to a public access site. I would be happy; however, to share our experiences, and solutions, if you care to contact me. Janet Ottinger Center for AIDS Research Flow Cytometry Facility Duke University Medical Center Durham, NC ph: 919-684-3315 fx: 919-684-4288 email: jotti@duke.edu JFOLTS449 wrote: > > Currently have Coulter Epics XL cytometer & have experienced considerable down > time & problems. Also have poor service a sales experience as well. Is > extremely difficult to QC on a daily basis, and has been since after the first > few months in use. Sampling valve seems to be especially problematic. > We are considering switching to BD cytometer; salespeople promise great things > but we are gun shy now. > Would like to hear from other users; do you have similar problems with > Coulter, have you switched from one to the other? If so, are you satisfied or > not? Would especially like to hear about BD down time, ease of software, etc. > Thanks in advance foryour help & input. > E-mail @ JFOLTS449@aol.com
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