Hello again everyone; As we wrestle with our decision to purchase a used instrument from BD or Coulter (a FACStar+ and elite respectively); the utility of the online diagnostics from BD is called into question. As we are relative neophytes as far as cell sorting goes and are located quite aways off the beaten trail, how valuable will the online diagnostics be? Can anyone provide me with anecdotal evidence to bring to our next meeting that will help us make our decision? Has it been useful, What level of expertise is provided? Can it be used to troubleshoot instrument problems as well as applications? Are the people nice to talk to? It sounds as though on line diagnostics is a great idea, but does it work? The second question regards the use of the autocloner hardware on the FACStar+. What experiences have people had with this option? Does it work well with the CloneCyt plus software? I have heard that there are some problems with using this option on the FACStar+ but don't know the details. thanks bjc - Brian
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