BECTON DICKINSON is an established global Fortune 500 leader in the medical
products, technology and diagnostics industry. The $1B Biosciences business
within BD is headquartered in San Jose, California, in the heart of Silicon
Valley. Please consider the following career opportunities in our San Jose, CA
facility:
Functional Area: Technical Support
Position Title: Technical Support Engineer
Location: San Jose, CA
JOB CODE: CS-008
Description:
Responsible for providing technical support to field service engineers and BDB
customers. Develop and recommend product maintenance programs and strategies.
Monitor reliability data from field and customer input as well as management
reports and repair center feedback. Develop programs utilizing feedback and
technical knowledge which effectively utilize department resources and reduce
customer downtime. Prepare service documentation including service manuals,
retrofit instructions, technical bulletins, and parts lists. Identify
procedures and level of theory appropriate for effective troubleshooting and
repair of products by field engineer. Prepare and deliver field engineering
training programs for field operations and affiliates. Deliver courses to
domestic and affiliate field operatives with assistance from other departments
as required. Support development of new products. Assist in development of
product specifications to ensure reasonable reliability and serviceability.
Recommend product service strategies based on evaluation of technical and
business issues. Follow design development to gain product information,
evaluate product designs, recommend improvements and develop projections on
reliability and frequency of maintenance. Prepare and deliver training programs
for field personnel on new products. Install and service new products during
trials. Prepare and review technical service information.
Qualifications:
Typically requires a BSEE/BSET in a related engineering discipline and four
years of technical support experience, or equivalent combination of related
education and experience. Effective interpersonal, written and oral
communication skills required. Working knowledge of electronic, biomedical, and
mechanical engineering.
==
Functional Area: Customer Education
Position Title: Flow Cytometry Instructor
Location: Mansfield, MA
Job Code: CE-001
Description:
Responsible for developing and conducting technical training courses for
customers. Assist with development of customer training programs. Prepare
lesson plans, laboratory exercises, training guides, and other course materials
to support training plan. Present customer training programs following training
plan and standard lesson plans. Present classroom lectures, conduct laboratory
training sessions, administer examinations, and prepare student evaluations.
Follow up to determine applicability of course material. Modify training
program as appropriate. Maintain classrooms, laboratories, and associated
equipment. Provide training at customer facilities, including initial and
follow up training, as scheduled by management.
Qualifications:
Typically requires a BS in a related scientific discipline, or a BA in Education
with a scientific minor and two years of laboratory experience or technical
training experience, or equivalent combination of related technical education
and experience. Requires 2 years of flow cytometry experience preferably on BD
instrumentation. Effective troubleshooting, analytical and problem solving
skills, written and oral communications skills required.
==
Functional Area: Customer Service
Position Title: Customer Support Representative
Location: San Jose, CA
JOB CODE: CS-004
Description:
Responsible for providing centralized telephone technical support to customers,
field personnel, and others on BDB instruments and software. Analyze and
troubleshoot complex flow cytometry system problems over the phone. Develop
expert solutions to effectively resolve problems. Record requests for service
and action taken to resolve problems in both computerized and manual
documentation systems to provide historical service records, identify trends,
make recommendations, and forward product complaints. Develop and maintain
expertise in instrumentation and software. Obtain detailed documentation and
training on all assigned products including design, manufacture, service
operation, and applications. Develop basic electronics, mechanics, fluidics,
optics, and troubleshooting skills.
Qualifications:
Typically requires an ASEE degree and one year of experience, or two years of
experience with an AA in biomedical discipline, or equivalent combination of
related education and experience. Effective communication, analytical,
troubleshooting and problem solving skills required. Working knowledge of
medical diagnostic instrumentation also required.
Functional Area: Field Ops
Position Title: Field Service Representative
Location: Metro NYC
Job Code: SV-004
Description:
Responsible for scheduling and performing service work such as installation,
testing, repairing, and preventive maintenance on BD instrumentation.
Responsible for marketing the service Business and soliciting Service programs
for revenue generation. Provide back-up support to other territories as
required. Maintain customer files, routine administrative duties, and strong
support of area sales representatives.
Qualifications:
Typically requires an ASEE or equivalent and 3 years of Field Service experience
in the medical diagnostic industry, or equivalent combination of related
education and experience. Knowledge and skills should include troubleshooting
of medical diagnostic systems to component level, working knowledge of PC and
MAC computer platforms, including word processing, database management and
networking, plus an understanding of basic biology. Knowledge of immunology and
flow cytometry preferred.
Please respond via e-mail at sanj_hr_staffing@bd.com or via fax at 408 / 435-0889
INDICATING JOB CODE.
Find out more about us at www.bdfacs.com
BECTON
DICKINSON
Helping All People Live Healthy Lives
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