I know this is a little late, but I missed the survey about service for flow cytometers. I have worked with BD instruments since 1989 and have found BD's service to be excellent. Our service engineers have always responded to and solved problems quickly. I have never lost an experiment because of a problem with an instrument. This includes experience on various instruments as well as in different labs. MaryAnn DeMaria Harvard Medical School-NERPRC Southborough, MA
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