FACStar Plus Upgrade

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Bill,

The problem isn't so much about the upgrade per se. The problem as I see
it is twofold.

1) The attempt to engineer a viable upgrade was legitimate and has been 
reasonable but
     BD should have informed the purchaser that there were inherent 
limitations
     to the FACStar Plus upgrade and that the upgrade sold and advertised 
over a year
    ago is only now being installed. They pushed the envelope of corporate 
ethics but,  for
    what it says about our society,  I really don't know what the envelope 
is only longer.

2) It is unfortunate, to say the least,  that so many FACStar Plus users are 
being blindsided.
     If this occured in research you would expect to be laughed at and never 
funded. We
     need a direct FACStar/Star Plus/Vantage user's group that will convey 
these problems
     to all user's immediately.

     I thought I was alone in waiting 9 months for my upgrade and in the 
loss of one parameter
     when I finally had the upgrade installed.  Then I visited the 
University of Kentucky...

Gene Pizzo/UCONN Health

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