After reading David Galbraith response to Jaroslav about BD service, I thought I should add my experience with BD to the list. We also paid a premium price for our FACVantage with Turbo Sort, but the response time when calling BD service has been terrible. I have never been able to talk to an expert from the customer support center on my initial call. They are always busy and I usually wait anywhere from 1 to 2.5 hours. Once it is determined that a field service engineer is required, I then have to wait for his call, so that an appointment can be made for a site visit. 48hrs wait for a visit is the norm but has been longer. Don't get me wrong. The people I deal with have been great. They are knowledgeable, and very helpful. It is the system that is failing BD customers. Maybe I was spoiled,I have been a Coulter Canada customer for many years. Gary de Jong Research Associate Chromos Molecular Systems, Inc.
This archive was generated by hypermail 2b29 : Wed Apr 03 2002 - 11:49:43 EST