Michelle Miller wrote: >FACSort/PowerMac >To FACSort/FACScan users, > >We recently upgraded our FACSort computer from an HP system to a PowerMac >7600. > In general we have been happy with this, although CellQuest could still has >some way to go to take advantage of all Macs have to offer (but is better than >Lysis II in most ways). However, we are having a sporadic, but persistent and >annoying problem - when attempting to connect to the cytometer from >withing the > program we often get a message saying that the cytometer cannot be found. >This is despite turning the FACS on before the computer, etc. This can go on >for hours before it decides that the FACS really is there and lets us >access it > for aquisition. BD suggested reloading the software, which had no >effect, nor > did rebuilding the desktop. Our computer consultant has suggested that >fragmentation of the hard disk is to blame, and that the recent high humidity >in Sydney may also be implicated. > >Has anyone else had this problem with their Mac/FACS interface? We use Macs >exclusively in our institute (with the exception of the old HP) and the >7600 is > networked but the harddisk cannot be accessed by other computers without >first > checking that the FACSort is not in use. Any suggestions would be very >welcome. > >Thanks in advance, > >Michelle Miller >Johnson and Johnson Research Labs >Sydney, Australia >email: jjphar13@angis.su.oz.au Like for any other problem with Mac software/hardware I would try the following in the order mentioned: 1. Rebuild the desktop (use a utility like TechTool 1.1.2 (freeware) by MicroMat, instead of the MacOS build-in option, as this will delete the old desktop file, instead of rebuilding the existing one) 2. Zap the parameter RAM (again use TechTool). 3. Restart with extensions off (except the inits/cdevs neccesary for CELLQuest to run) 4. Reinstall BD software (remember to trash BD inits/cdevs and preferences) . 5. Run a harddisk check program (better Norton Utilities, than Apples Disk First Aid) from a floppy disk. 6. Low level reformat the boot disk (internal harddisk), update the harddisk driver and reinstall system software and BD software. Good Luck, Ulrik Sprogoe-Jakobsen Dept. Clinical Immunology Odense University Hospital
This archive was generated by hypermail 2b29 : Wed Apr 03 2002 - 11:49:24 EST