BDIS Service Survey

William Ross (wgr8w@virginia.edu)
Wed, 13 Aug 1997 08:06:39 -0500

I would have to agree with the people that say they have been generally
satisfied with BDIS service. Over the years I have had them repair various
instruments including a FACS Analyzer, FACS II, FACS 440, FACStar, FACStar
Plus, FACS Vantage, FACScan and install a FACSCalibur. Although the speed
of their response to my questions and dispatch of a service engineer has
varied, we have always resolved all the outstanding issues. One must
remember that if you have a service contract with BDIS this contract spells
out response times and other items and what you can expect from the
company.

I also agree with the person that suggested that if you are truly not
satisfied with your service, contact your sales person or the manager of
your area. I've never had a problem with bumping a problem up the
corporate ladder to get results.

William Ross Director FACS Core Facility
MR-4, Box G005
University of Virginia School of Medicine
Charlottesville, VA 22908
office (804) 982-1586
wgr8w@virginia.edu